We know you're excited to receive your Eighteen Forty Two order, and we work to ship every order as quickly as possible.

In-stock orders are typically processed within 1-2 business days. Once shipped, most U.S. orders arrive within 3-5 business days, depending on your location and the shipping method selected at checkout.

You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.

If you need your order by a specific date or have any questions, we're always happy to help. Please contact us at bryn@eighteenfortytwo.com, and we'll do our best to accommodate your request.

We want you to love your Eighteen Forty Two purchase.

Returns and exchanges are accepted for items that are new, unused, and in their original condition. If you would like to request a return or exchange, please email us at orders@eighteenfortytwo.com within 7 days of delivery.

Once your request has been approved, the item must be shipped back within 7 days of the approval email. Refunds or exchanges will be processed after we receive and inspect the returned item.

Please note:

• Customers are responsible for return shipping costs.
• All returns and exchanges require prior approval.
• Items that have been worn, used, damaged, or returned without approval are not eligible for a refund or exchange.

To begin a return or exchange, please contact us at orders@eighteenfortytwo.com.

Yes. We are happy to offer exchanges for items that are new, unused, and in their original condition.

To request an exchange, please email orders@eighteenfortytwo.com within 7 days of delivery. Once your request has been approved, the item must be shipped back within 7 days of the approval email.

After we receive and inspect the returned item, we'll ship your replacement. If there is a price difference, we'll contact you before processing the exchange.

Please note that customers are responsible for return shipping costs.

To begin an exchange, contact us at orders@eighteenfortytwo.com.

Once your order has shipped, you'll receive a confirmation email with your tracking information.

Most in-stock orders are processed within 1-2 business days. As soon as your package is on its way, you can use the tracking link in your shipping confirmation email to follow its journey.

If you haven't received your tracking information or have any questions about your order, we're happy to help. Please contact us at orders@eighteenfortytwo.com.

Our scarves and accessories are thoughtfully designed as one size fits all, making them effortless to wear and easy to gift.

Each product page includes dimensions and styling details to help you choose the perfect piece. Whether worn as a neck scarf, headscarf, handbag accent, hat wrap, or top, our designs are made to be versatile and timeless.

If you have any questions about size, styling, or choosing the right scarf, we'd be delighted to help. Please contact us at orders@eighteenfortytwo.com.

Orders are processed within 24-48 hours. Once shipped, you'll receive a confirmation email with a tracking link. Use the link to follow your delivery in real time.

We ship worldwide. For detailed shipping rates and delivery times by country, please visit our Shipping page.

Orders are processed within 24-48 hours from our warehouse in the Netherlands.

Orders placed before 23:00 CEST ship the same day. Orders placed later ship the next business day.

Estimated delivery times are shown at checkout and on our Shipping page. Delivery times begin once your order has been dispatched.

Shipping costs depend on your location and order value.
Netherlands
Free shipping on orders over €100.
€5.99 for orders below €100.
European Union
Shipping rates start from €6.99. Final costs are calculated at checkout.
International
Shipping rates start from €9.99. Final costs are calculated at checkout.

For detailed country-specific rates, visit our Shipping page.

Import duties, taxes and customs fees are not included in the item price or shipping cost. These charges are determined by your local customs authority and are the responsibility of the recipient.

Orders are prepared for dispatch shortly after placement and cannot be amended once processing has started. We recommend reviewing your details carefully before confirming your purchase.

Returns are accepted within 14 days of delivery, subject to our return policy. 

For any further assistance, please contact Customer Care.

Enter your gift card or voucher code in the designated field at checkout and select "Apply." The total will update automatically.

If you experience any issues, please contact our Customer Care team for assistance.

If your tracking status shows "delivered" but you haven't received your package, we recommend the following steps:

Confirm the delivery address on your order.
Check with neighbours, reception or other secure delivery locations.
Review any delivery notes from the carrier.

If you're still unable to locate your package, please contact our Customer Care team with your order and tracking details. We'll review the case with the carrier and guide you through the next steps.

Fast & Insured Shipping prioritises your order for quicker dispatch and includes insurance coverage during transit. If your package is lost or damaged in transit, we will coordinate with the carrier to resolve the issue.

If you notice an error shortly after placing your order, contact our Customer Care team immediately. We'll check whether the address can still be updated before dispatch.

If your order has already shipped, address changes may no longer be possible. In some cases, the carrier may offer redirection services, which are subject to their policies and additional fees.

We recommend reviewing your shipping details carefully before completing your purchase.

All prices include VAT. No additional charges apply at checkout.
If you have further questions, please contact our Customer Care team.

An order confirmation email is sent immediately after your purchase.

If you haven't received it, please check your spam or junk folder. If it's not there, contact our Customer Care team and we'll verify your order and resend the confirmation if needed.

You may return your order within 14 days of delivery.

Items must be unworn, unwashed and returned in their original condition, with all tags attached and in the original packaging.

The following items are not eligible for return:

Underwear, including socks
Perfumes without the original sealed packaging
Final Sale items
Items returned after the 14-day return period

Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping method and keeping proof of shipment until your return has been processed.

Bundles & Promotional Offers

Bundle or multipack items may be returned provided the complete set is returned, including all individual items and original packaging. Individual items from a bundle cannot be refunded separately.

Items purchased as part of 1+1 or 2+1 promotional campaigns are considered final sale and are not eligible for refund.

To start a return, please register your request through our Returns Portal. Follow the steps provided there to complete your return.

Please note that registering your return through the portal is mandatory. Returns sent directly to our warehouse without prior registration, including those shipped via external carrier services arranged independently, cannot be accepted and may be refused or returned to sender.

If you need further information about return eligibility or conditions, please refer to our Returns page.

Return shipping costs are the responsibility of the customer and may vary depending on your location. The exact amount will be shown in the Returns Portal when you register your return.

We do not offer direct exchanges.
If you would like a different size or item, please return your order for a refund and place a new order separately.

Once your return has been delivered to our warehouse, it is inspected and processed within 10 business days. After approval, the refund is issued to your original payment method.

Depending on your bank or payment provider, it may take an additional 3 business days for the funds to appear in your account.
 
You will receive an email confirmation once your refund has been processed.

Your order number is included in the confirmation email sent after your purchase.
If you cannot locate the email, please contact our Customer Care team for assistance.

Orders may be returned within 14 days of delivery. Returns must be shipped within this 14-day period. Returns received after this period are not eligible for refund.

If your case requires further review, please contact our Customer Care team.

Our scarves and accessories are thoughtfully designed as one size fits all, making them effortless to wear and easy to gift.

Each product page includes dimensions and styling details to help you choose the perfect piece. Whether worn as a neck scarf, headscarf, handbag accent, hat wrap, or top, our designs are made to be versatile and timeless.

If you have any questions about size, styling, or choosing the right scarf, we'd be delighted to help. Please contact us at orders@eighteenfortytwo.com.

Select your size and click "Size out of stock?" to receive an email notification when it becomes available.

To help preserve the beauty and longevity of your Eighteen Forty Two scarf, we recommend the following care instructions:

• Chiffon scarves: Hand wash gently in cold water with a mild detergent. Lay flat or hang to air dry. Do not bleach or tumble dry.
• Silk scarves: Dry clean only.
• Cashmere scarves: Dry clean only.

With proper care, your scarf will remain a timeless accessory for years to come.

Yes, digital gift cards are available on our website.

Select your preferred amount and complete the purchase online. The gift card will be delivered electronically by email, along with instructions on how to redeem it.

We stand behind the quality of our products. In the unlikely event of a manufacturing defect, please contact our Customer Care team with your order details and photos of the issue. We will review your case and advise on the next steps.

We take great care to ensure every Eighteen Forty Two order arrives in perfect condition. If your item arrives damaged or you believe it has a manufacturing defect, please contact us at orders@eighteenfortytwo.com within 7 days of delivery.

Please include your order number, a brief description of the issue, and photos of the item and its packaging. We'll review your request promptly and work with you to provide an appropriate resolution, whether that's a replacement, exchange, or refund.

Your satisfaction is important to us, and we're committed to making it right.

We're here to help.

If you have questions about your order, shipping, returns, or our products, please email us at orders@eighteenfortytwo.com. We strive to respond to all inquiries within 1-2 business days.

Whether you need assistance selecting the perfect gift or have a question about an existing order, we're happy to assist.